Dulas Court

People's experience of using this service: The provider and management team were extremely good at planning and delivering care that was tailored to people's individual needs and preferences. People's care plans truly reflected their individual needs, interests, wishes and aspirations. There was a thoughtful and inclusive approach to organising interesting and meaningful occupations and activities for people, which enhanced the quality of their lives. The provider employed a physiotherapist to support people enhance their mobility and an Admiral Nurse to provide support and guidance to people living with dementia.

The provider had developed a culture of continual improvement and learning to ensure people received a quality service. They placed great emphasis on staff development and introduced creative ways to achieve a positive, learning experience for them. There were good monitoring systems in place to ensure the provider and senior management team had full oversight of the service. However, there were some management issues that were raised and addressed during the inspection. These were the replacement of locks on the sluice and store rooms, and cupboards that were accessible to people; one cupboard was used to store information that was confidential.

People felt safe and were able to raise concerns. The registered manager and staff team provided safe care for people. They knew how to safeguard people from abuse and managed risk in ways that ensured people continued to follow their lifestyle choices as much as possible. There was sufficient staff available to meet people's needs and they had been recruited in a safe way.

People received their medicines as prescribed and were supported to access health professionals when required. People's nutritional needs were met and they received a varied and nutritional diet. People told us they enjoyed their meals. People were supported to make their own choices and decisions as much as possible. When people lacked capacity, the provider and registered manager worked within mental capacity legislation and consulted with relevant people on important decisions made in their best interest.

The care staff respected people's privacy and dignity. The approach of staff was caring and considerate. Staff received training, supervision and support that helped them to feel confident when supporting people. The environment was very clean and tidy and was suitable for people's needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk