The Trio House

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were supported by staff who understood how to identify and report potential abuse. Improvements had been made to the overall standard of fire safety within the home. The provider maintained appropriate staffing levels to ensure people's needs could be met safely.

Systems and procedures were in place designed to ensure people received their medicines safely and as prescribed. The provider took steps to protect people, staff and visitors from the risk of infections. Accidents and incidents involving people were recorded and reported by staff and monitored by the management team to learn from these.

Staff received an initial induction, followed by ongoing support and training, to give them the knowledge and skills needed to care for people safely and effectively. People had the support they needed to maintain a balanced diet. Staff and management played a positive role in helping people to maintain their health and access professional medical treatment if they were unwell. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff promoted positive, caring relationships with the people who lived at the home. People's relatives were encouraged to express their views about the care provided. Staff treated people with dignity and respect at all times.

People's care plans were individualised and supported a person-centred approach. Staff confirmed they

read and followed these. People had support to participate in a range of social and recreational activities, both within and outside of the home. People's relatives knew how to raise any concerns or complaints with the provider, and were confident these would be addressed. People's wishes and choices regarding their end-of-life care were established, so these could be addressed at the appropriate time.

People's relatives and staff commented on the open and inclusive culture within the service, and felt their views were welcomed by the provider. Staff felt well-supported by the provider and spoke about their work with enthusiasm. Staff and management sought to collaborate effectively with the community health and social care professionals involved in people's care.