Broomy Hill Nursing Home

People were now supported by staff to receive the care they need to maintain good skin health. Staff at Broomy Hill Nursing Home worked with other health and social care providers so people's health needs were promptly met. The registered manager planned to ensure people's records of repositioning and fluid intake were centrally recorded, so they could be assured people's health was further promoted. The provider had made significant improvements to the premises, for people to enjoy and they planned more refurbishment. The provider now obtained the views of relatives and external professionals when people's care needs were assessed and as their needs changed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider regularly checked people received safe care through reviewing electronic care records and visits to the home. The registered manager and senior staff spent time checking people received the care they wanted, and to assure themselves this was done safely. Where actions had been identified these were addressed. The registered manager and senior staff supported staff to understand what was expected of them. Staff now had access throughout the home to guidance they needed on people's electronic care plans. Relatives, other health and social care professionals and staff told us senior staff were visible in the home and suggestions for developing people's care further were welcomed.