Holmer Court Residential Home

Risks to people's individual health and wellbeing were assessed and their care was planned to reduce the risks. Medicines were stored, administered and disposed of safely.

The provider had established recruitment procedures, so people were not placed at avoidable harm by potential staff who were unsuitable to provide care. There were enough staff to support people's care and safety needs. Staff had received the training they required so people would be supported by staff with the skills needed to provide care and support. People were complimentary about the support staff provided and told us staff knew them well.

Changes had been made to the service during the pandemic to help reduce any risk of infection. We had no concerns about the infection prevention and control practices of staff.

People who lived at the home and relatives did not have any concerns regarding infection prevention and control practices and told us they found the home environment to be clean.

The registered manager had been in post since the last inspection and promoted a culture of positivity and openness. The provider had a clear management and staffing structure in place and staff worked well as a team.

The registered manager was keen to make continual improvements based on feedback from inspections and quality checks. The provider and registered manager had established a range of quality checks which were regularly completed to make sure people continued to receive quality care.