Venns Lane Care Home

People's experience of using this service:

• People said they enjoyed living at Venns Lane Care Home and were very complimentary about the staff who cared for them. • Staff were respectful to people they cared for and promoted people's right to independence, dignity and privacy. Staff supported people to make their own decisions about their care and understood how people liked to communicate. • Staff understood people's safety needs well and supported them so their individual risks were reduced. • People were receiving their medicines when they should. The provider was following safe protocols for the receipt, storage, administration and disposal of medicines. • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this. • People were supported to enjoy the best health outcomes possible, and staff were supported to do this by the systems the registered manager/provider had put in place to promote good working with other health and social care professionals. • Staff supported people to have enough to eat and drink so they would remain well. • People were supported in an individualised way that encouraged to remain as independent as possible. • People's, their relatives' and other health and social care professional's views were listened to when people's needs were assessed and plans for their care were agreed and reviewed. Staff understood people's histories, what was important to them, and how people liked their care to be provided. • People were given the opportunity to have interesting and fun activities to do. • Systems were in place to take any learning from complaints and to reflect on people's needs and to further improve people's care. • The registered manager/ provider sought suggestions for improving people's care further and suggestions were listened to and acted on. • People, staff and relatives spoke very positively about the registered manager. • Quality assurance checks were in place and identified actions to improve the service. • The registered manager understood and notified CQC of any important events that occurred within the home.