Southbank
- Care home
- 13 beds
- No nursing
- Registered since 2022
- Hereford, Herefordshire, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Requires improvement at every inspection since 2023.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
12 of 81
rated care homes in Herefordshire are rated Requires improvement, like this one.
Southbank: inspection record
Rated Requires improvement in October 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Lyndale (Good, less than 0.1 miles away) and Eastbank (Good, 0.4 miles away).
Nearest care homes:
- G Lyndale Good, less than 0.1 miles away
- RI Oaklands Nursing Home Requires improvement, 0.2 miles away
- – Noble Manor Not yet rated, 0.3 miles away
- G Eastbank Good, 0.4 miles away
- G National Star at Ledbury Road Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 25 October 2023. Quoted under the Open Government Licence.
Southbank is a residential care home providing personal care to up to 13 younger adults and older people with a learning disability and/or autism. Southbank provides people with long-term and short-term care across three bungalows. Each bungalow has its own kitchen, dining and living area, communal bathroom and access to the communal garden. People have their own bedrooms. At the time of the inspection there were 8 people permanently living at the home, and 2 people who was staying at Southbank for a short stay.
What inspectors found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Read the rest of CQC's summary
Right Support Some were supported to make their own day to day decisions and choices. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care People's care plans and risk assessments did not always reflect their current needs to consistently promote their wellbeing. However, staff who supported people understood people's needs as they knew them well. Parts of the home required refurbishment, and furnishings needed to be replaced, to promote people's dignity and enjoyment of life. Staff understood people's individual ways of communicating.
Right Culture There had been changes to the leadership at the home and this had impacted the quality assurance process. The provider was taking steps to improve the governance of the home, but these improvements were not yet fully embedded. The nominated individual visited the home regularly each week, they and the management team spent time listening to people and staff's views. Visiting professionals felt there were improvements to the communication and people experienced better outcomes.
Questions to ask when you visit
- Safe was rated Requires improvement on 25 October 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 25 October 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Kiain McKean
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 25 October 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hoople Ltd
- Ownership type
- Organisation
- Companies House number
- 07556595 (opens Companies House)
Hoople Ltd runs 4 services, all in the West Midlands. 1 is rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Hoople Ltd
- G Ridgemoor Road Good. Care home, Herefordshire
- – Hillside Care Centre Not yet rated. Care home, Herefordshire
- – Home First Not yet rated. Home care, Herefordshire
Getting help from Herefordshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Herefordshire Council
- Ask for a care needs assessment
- Phone: 01432 260101
- Support for carers
- Paying for care: Herefordshire Council
Checked on the council's website, November 2026.
Common questions
- Does Southbank provide nursing care?
- No. The Care Quality Commission lists Southbank as a care home without nursing.
- How many beds does Southbank have?
- The Care Quality Commission's register lists 13 beds at Southbank.
- When was Southbank last inspected?
- The Care Quality Commission's latest rating for Southbank was published on 25 October 2023.
- Who runs Southbank?
- Southbank is run by Hoople Ltd. It runs 4 services, all in the West Midlands.
- What is Southbank's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 25 October 2023.
Contact
- Phone
- 01432 261766
- Address
- 4 Southbank Close, Hereford, HR1 2TQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Lyndale (Good, less than 0.1 miles away) and Eastbank (Good, 0.4 miles away).
Nearest care homes:
- G Lyndale Good, less than 0.1 miles away
- RI Oaklands Nursing Home Requires improvement, 0.2 miles away
- – Noble Manor Not yet rated, 0.3 miles away
- G Eastbank Good, 0.4 miles away
- G National Star at Ledbury Road Good, 0.4 miles away