Oaklands Nursing Home

The home is an adapted house with extensions. Accommodation is provided on the ground and two additional floors. Communal facilities such as lounges, and dining areas are on the ground floor.

Risk assessment tools gave staff differing findings and improvement was needed in relation to the recording of cream application. Infection control risks were in need of improvement to ensure people were not at risk.

Sufficient staff were available and recruitment procedures were in place to safeguard people. The registered manager and staff were aware of safeguarding procedures to protect people from potential abuse. Staff received training and felt supported by the management.

People's needs were assessed prior to moving into the home and healthcare needs were met by visiting professionals. Staff received training to provide them with knowledge to be able to support people. People had their dietary needs met.

The provider was aware of improvements they could make to ensure all areas of the home were dementia friendly in providing people with signage to assist finding their way around. Outside areas were available for people to enjoy warm weather.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff who respected them and up held their privacy and dignity. People and their family members were able to express their views of the care provided. People were able to participate in fun things to do.

Care plans were in place however these did not always cover all aspects of people's needs and how staff should ensure people's care and support needs were to be met.

People and their relatives were positive about the management of the home. Improvements were needed

to ensure governance arrangements were fully effective to provide high quality care and person-centred care.