Brockington House Care Community
- Care home
- 70 beds
- Nursing care
- Dementia care
- Registered since 2019
- Hereford, Herefordshire, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
12 of 81
rated care homes in Herefordshire are rated Requires improvement, like this one.
Brockington House Care Community: inspection record
Rated Requires improvement in August 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Gwen Walford House (Good, 0.3 miles away) and Hampton Grange Nursing Home (Good, 0.3 miles away).
Nearest care homes:
- G Gwen Walford House Good, 0.3 miles away
- G Hampton Grange Nursing Home Good, 0.3 miles away
- G Martha House Good, 0.4 miles away
- I Aston House Inadequate, 0.4 miles away
- – Noble Manor Not yet rated, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 25 August 2022. Quoted under the Open Government Licence.
Brockington House Care Community is a residential care home providing personal care and nursing to up to 70 people, including people with dementia. At the time of our inspection there were 55 people using the service. Care and support is provided across two floors with lift access to the upper floor. People's bedrooms were en suite and also had access to communal bathrooms, lounges, and dining rooms on each floor, and access to outdoor space.
What inspectors found
People did not always have detailed care plans and risk assessments which meant staff may not have the information to support them safely. Improvements were needed to ensure people's needs and risks were clearly identified.
Read the rest of CQC's summary
Learning from individual incidents was shared with staff to prevent further occurrences. However, improvements in governance systems were needed to analyse accidents and incidents to identify trends and patterns to mitigate risks further. The registered manager started to look at implementing this during the inspection.
People said they felt safe living at Brockington House Care Community. One person told us, "Staff are out and about all the time when I wake up at night, I see them about, they make sure my window and doors are secured".
Safe recruitment processes had been followed and induction and shadowing for all staff was implemented.
Staff received safeguarding training to help them recognise and report potential abuse or neglect. Staff knew who to contact if they had concerns about a person's welfare and were confident these would be acted upon.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to make choices about their care, for example what and where they wanted to eat.
Staff followed infection control procedures in line with national guidance for reducing the risk of infection from COVID-19. Staff wore personal protective equipment (PPE) correctly. Visitors to the home followed infection prevention measures to keep people and staff safe.
Questions to ask when you visit
- Safe was rated Requires improvement on 25 August 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 25 August 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Alexandra Ghioc-Onisor
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 25 August 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 10854072 (opens Companies House)
Getting help from Herefordshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Herefordshire Council
- Ask for a care needs assessment
- Phone: 01432 260101
- Support for carers
- Paying for care: Herefordshire Council
Checked on the council's website, November 2026.
Common questions
- Does Brockington House Care Community provide nursing care?
- Yes. The Care Quality Commission lists Brockington House Care Community as a care home with nursing.
- How many beds does Brockington House Care Community have?
- The Care Quality Commission's register lists 70 beds at Brockington House Care Community.
- When was Brockington House Care Community last inspected?
- The Care Quality Commission's latest rating for Brockington House Care Community was published on 25 August 2022.
- Who runs Brockington House Care Community?
- Brockington House Care Community is run by Dormy Care Communities (Hereford) Limited.
- What is Brockington House Care Community's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 25 August 2022.
Contact
- Phone
- 01432 623301
- Address
- Hafod Road, Hereford, HR1 1SQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Gwen Walford House (Good, 0.3 miles away) and Hampton Grange Nursing Home (Good, 0.3 miles away).
Nearest care homes:
- G Gwen Walford House Good, 0.3 miles away
- G Hampton Grange Nursing Home Good, 0.3 miles away
- G Martha House Good, 0.4 miles away
- I Aston House Inadequate, 0.4 miles away
- – Noble Manor Not yet rated, 0.4 miles away