Martha House

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's freedom was not unnecessarily restricted, and people were not physically restrained. People lived in a safe, clean, well equipped, well-furnished and well-maintained environment. People had a choice about their living environment and were able to personalise their rooms. Staff focused on people's choices and preferences, so they had fulfilling and meaningful everyday lives. People were supported by staff to pursue their interests. Staff worked proactively with people, relatives and health and social care professionals to maintain people's health and wellbeing. Staff supported people to take their medicines safely and as prescribed. The registered manager was working with staff and other organisations to review how people's medicines were managed.

Right Care: People were supported by staff who knew them well and were kind and attentive to them. There was an approach to supporting, people so their individual preferences and lifestyles were respected. Staff understood how to protect people from abuse and told us they were encouraged to speak up if needed to protect people. People's needs were identified, their care was planned, and their needs were met. People took part in a range of meaningful activities and had good relationships with staff and their families.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk