Sophie House

• People enjoyed living at Sophie House and were cared for by staff who respected them and promoted people's independence. • Care plans reflected people's preferred communication methods and were based on people's, their relatives and other health and social care professionals' views. • People's access to a range of interesting things to do had been further developed. People were supported to enjoy a range of activities which reflected their interests, and enhanced their lives. This included support to enjoy music therapy, the use of a hydro pool and time spent in the community, doing things they liked. • People were supported to keep in touch with others who were important to them. • People had access to the healthcare they required. Staff had been provided with clear guidance so people would receive the support they needed if they required emergency health care. • Staff understood people's safety needs well and supported people so their individual risks were reduced. People were supported to have their medicines regularly, by staff who were competent to do this. People's medicines were regularly reviewed and checked. • The environment at the home was regularly checked, and there were sufficient staff to care for people. The risk of accidental harm or infections was reduced as staff used the resources and equipment provided to do this. • Staff had received training and developed the skills they needed to care for people. Staff highlighted this helped them to provide good care to people. • People's care needs were assessed and plans put in place based on their individual needs, so people would enjoy a good level of well-being. • People, their relatives and staff were encouraged to make any suggestions for improving the care provided and the service further. • The registered manager and staff reflected on the care provided, so improvements in people's care would be driven through. • We found the service met the characteristics of a "Good" rating in all areas; More information is available in the full report