Holmer Care Home with Nursing

People's needs were assessed, and care was planned and delivered to meet legislation and good practice guidance. Staff were well trained and knowledgeable about people's needs and wishes. People enjoyed the meal time experience, and additional training had been arranged to keep staff updated with improved practice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by compassionate staff who knew people well and championed their rights. The atmosphere within the home was friendly and welcoming. People and their relatives felt welcomed, involved and supported in decision making. People's privacy was respected, and their dignity maintained.

People were supported by staff who knew them well and supported them as an individual. Staff spent time with people, and there was a program of interesting events for people to join if they wished. Staff were completing additional training to improve people's involvement in daily pastimes. Complaints were investigated, and outcomes agreed, and improvements made when needed. When people needed support at the end of their lives staff were skilled and had links with community support.

The registered manager and her management team were open, approachable and focussed on providing person centred care. Systems were in place to monitor the quality of care provided. Improvements such as communication between staff, had been identified and actions to improve this were being established. Staff said they were well supported and encouraged to share ideas for improvements. The registered manager and staff had established community links to improve people's well-being.