July VII Limited t/a Wykenhurst Residential Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question good, this rating remains unchanged. The provider had processes in place to ensure people were protected from risk of harm and abuse. Staff knew potential risks to people and how to report concerns. The provider had processes to learn from accidents and incidents to ensure learning took place to prevent them from happening again. Recruitment policies and procedures ensured staff were recruited safely. Staffing arrangement met people’s needs. The home was clean. Systems and processes in place ensured medicines were well managed and people received their medicines safely.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection.

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity, and respect. At our last inspection we rated this key question good. At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection.

Responsive – this means we looked for evidence that the service met people’s needs. At our last inspection we rated this key question good. At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question good. The overall rating for this key question remains good.