Autumn Lodge - Bognor Regis

People's experience of using this service: People enjoyed living at Autumn Lodge and there was happy and relaxed atmosphere within the service. Staff were attentive and had a good understanding of people's backgrounds and current support needs. All new staff shadowed experienced carers for a month before providing care independently and staff training was regularly refreshed.

People felt safe in the service and staff had a detailed understanding of their role in protecting people from all forms of abuse or discrimination. Diversity was valued and celebrated within the service and staff were supported to become dignity champions.

Staff were recruited safely and there were enough staff available to meet people's needs. Support was provided at a relaxed pace and staff took every opportunity to spend time chatting with people.

Care records were informative and staff understood people individual needs. There was a programme of activities which included external entertainers. On the day of our inspection there was plenty of laughter and people enjoyed playing games and singing along with the registered manager.

Wi FI internet access was available throughout the service to people and visitors and the service had trialled and adopted the use of new technologies where this impacted positively on people's well-being.

The service was exceptionally well-led. Staff were well motivated and told us they enjoyed working at the service. Relatives and professionals were highly complimentary of the service leadership and told us they would happily recommend this service to anyone.

At our previous inspection the service was rated Good. (Report published 25 August 2016)