Britannia Care

Care and support was person centred, with staff promoting privacy, dignity and a sense of safety. We observed respectful interactions and staff involving people in activities. Infection prevention and control arrangements were effective, the environment was clean, and we observed safe moving and handling techniques being used.

The provider was outstanding in the ways in which they supported people’s cultural needs. For example, having separate communal spaces to support different activities including forms of worship, having staff who could speak several languages, so people were able to express their needs well, and rooms that were highly personalised to suit every individual. The care home utilised relationships with local churches, mosques and other places of worship to provide a range of opportunities, both secular and religious. In addition, they worked in partnership with local colleges and the university to provide both a recruitment and training pipeline as well as additional opportunities for people for social interactions.

The provider demonstrated a strong commitment to valuing and supporting their staff, a variety of shift patterns were available, and all staff we spoke to confirmed they were involved and influenced the quality of the service provided. Staff gave us examples of their leaders’ proactive attitude towards improvement, and we met people who had worked for the service for several years having been developed and promoted into senior roles.

Medicines administration required some improvement. The provider was responsive to the assessment feedback and took immediate action to rectify the shortfalls identified.

The provider was in breach of legal Regulation 17 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in relation to Governance. The provider took immediate steps to make improvements and completed an action plan to address areas of concern.