Nonoy Capina - 31 Sach Road

People's needs were assessed when they joined the service. Staff were trained and supported on a regular basis to ensure people received effective care. Staff supported people to make their own decisions as much as possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

One member of staff was not sure what a deprivation of liberty safeguard (DoLS) was and whether anyone at the service had one. We have made a recommendation about staff understanding of DoLS. Staff supported people to make their own decisions as much as possible. People received care from staff who were kind and patient. Staff did not discriminate against people at the service. People's privacy and dignity was respected.

People's care was personalised and details on how to communicate with people was within their care plans. The service ensured people were able to spend time with people who were important to them and to attend activities they enjoyed.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.