Acorn Lodge Care Centre

There were enough staff to provide care to people. Medicines were managed safely within the home. The home was clean and people's rooms were regularly cleaned to reduce to risk of infection. People were able to decorate their rooms according to their personal preference.

Learning took place after accidents or incidents and staff told us they found these reflective sessions helpful to ultimately improve the quality of care for people living at the home.

People's care needs were assessed before care began to ensure the home could meet their needs, with people and their relatives involved in this process. Consent to care and treatment was obtained before care began. Staff understood the principles of the Mental Capacity Act and to encouraged people to make their own choices as much as possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received appropriate training and support in order to perform their role. People were able to choose meals of their choice from a varied menu and the home provided meals to meet dietary requirements. The home worked well health professionals in order to provide people with good health outcomes and support for staff.

Staff treated people with kindness and respect. People's privacy and dignity was respected and independence promoted. Diversity was celebrated and staff did not discriminate against people.

Care plans were personalised and met people's individual likes and dislikes. Activities took place within the home and people could choose to participate within a group setting or receive one to one support from staff. Relatives were invited to join in the activities that were held within or outside the home.

Complaints were recorded and responded to by the management team and people felt comfortable to speak up if they had a concern. People's end of life wishes were recorded and respected by the home.

Quality assurance systems were in place to monitor the quality of care being provided to people within the home. People, relatives and staff were asked to provide feedback on the quality of care to help drive improvement. Continual leaning and development was encouraged at the home for all staff to keep knowledge and skills up to date.