Florfield Home

Right Care Staff had not always assessed the risks people faced in their daily lives. Staff did not have access to the information they needed to ensure the safe administration of medicines. People's needs were assessed and details of this were reflected in people's care plans. People's cultural needs were respected. People's goals and aspirations were not always clearly captured and it was not always clear people had been involved in reviewing their care. No one living in the service was currently at the end of their life, but some work was required to improve planning in this area.

Right Culture The quality assurance systems needed to be improved as they had failed to identify issues we found with the premises, medicines plans and risk assessments. The staff had developed an extremely caring culture which valued the people they supported highly. People clearly trusted their staff. Staff worked well with external agencies and health professionals. Processes were in place to safeguard people from abuse.

Right Support People were supported by a big enough staff team who had been recruited in a safe way. Staff received the training they needed to perform their roles. The home was clean and tidy. People's rooms were personalised and their sensory and physical needs were met by the layout of the premises. People were supported with their healthcare and nutrition needs. People were supported to maintain their relationships with their families, however, activities were limited.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was Good (Published 3 October 2017).