Felstead Street
Care home, Hackney, 24 beds
Good
Rated on
Rating from the Care Quality Commission.
Felstead Street: inspection record
Rated Good in February 2018.
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Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Requires improvement in 2016, then Good in 2017 and February 2018.
The latest rating was published about 9 years ago.
How it compares locally
- One of 11 Good care homes in Hackney, out of 13 with a rating.
- Larger than 6 in 10 care homes in Hackney.
What inspectors found
From the Care Quality Commission's inspection report published 15 April 2021. Quoted under the Open Government Licence.
Felstead Street is a residential care home providing accommodation and care for up to 24 people with mental health needs. At the time of our inspection 21 people were living in the home.
We found the following examples of good practice. The premises were clean and well maintained. Hand sanitiser and personal protective equipment (PPE) were available at the entrance of the home. Visitors had to complete a declaration form, had their temperature taken and recorded, PPE was available, and people were supported to follow the government's guidance on wearing PPE and social distancing.
Read the full summary
The provider had appropriate arrangements to test people and staff for COVID-19 and was following government guidance on testing. This ensured people, visitors and staff were tested for COVID-19 in a consistent way in line with national guidance.
The provider has ensured staff received appropriate training and support to help prevent the spread of infection. All staff had received regular training on infection control and the use of PPE.
The provider had ensured people using the service could maintain links with family members and friends. Family members and friends could stay in touch with people by phone and video messaging. Family and friends could visit people at the service. Each person living at the service had a nominated individual who could visit them.
The provider sought support and advice from external agencies including the local authority, Public Health England health protection teams, and local mental health teams. The provider was open to all advice and guidance offered to help keep people safe.
The five questions we ask about services and what we found
Questions to ask when you visit
- The last rating is 9 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 41 Felstead Street, Hackney, London, E9 5LG |
|---|---|
| Neighbourhood | Hackney town, Hackney |
| Phone | 020 8525 9655 |
| Website | www.lookahead.org.uk |
| Registered manager | Noriko Honda-Powell |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 7 inspection reports, latest 15 April 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Look Ahead Care and Support LimitedBrand: Look Ahead Care and Support Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | IP21004R (opens Companies House) |
Look Ahead Care and Support Limited runs 4 services in London. 3 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Look Ahead Care and Support Limited
- G Luton Road Home care, NewhamGood
- G Stratford Road Care home, NewhamGood
- RI Clarence Road Care home, HackneyRequires improvement
Nearest alternatives
- G Leyton House Care home, 1.1 miles awayGood
- G Coxley House Care home, 1.2 miles awayGood
- G Hotel In The Park Care home, 1.3 miles awayGood
- RI Florfield Home Care home, 1.3 miles awayRequires improvement
- G Acorn Lodge Care Centre Care home with nursing, 1.3 miles awayGood
Getting help from London Borough of Hackney
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hackney
- Ask for a care needs assessment
- Phone: 020 8356 6262, Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 9am to 4pm. Out of hours: 020 8356 2300
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hackney
Checked on the council's website, November 2026.
Common questions
- Does Felstead Street provide nursing care?
- No. The Care Quality Commission lists Felstead Street as a care home without nursing.
- How many beds does Felstead Street have?
- The Care Quality Commission's register lists 24 beds at Felstead Street.
- When was Felstead Street last inspected?
- The Care Quality Commission's latest rating for Felstead Street was published on 28 February 2018.
- Who runs Felstead Street?
- Felstead Street is run by Look Ahead Care and Support Limited. It runs 4 services in London.
- What is Felstead Street's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 February 2018.