Nettlestead Care Home

Nettlestead care home, is a care home providing personal care and accommodation for up to 20 older people in one adapted building. At the time of our inspection there were 20 people using the service.

People told us they felt safe. Staff understood the types of abuse that could occur and the action to take if they had any concerns. Risks to people were assessed, identified, and safely managed. The home had a system in place to record accidents and incidents and acted on them in a timely manner. Medicines were stored, administered, managed safely and accurate records were maintained. There were enough staff deployed to meet people's needs in a timely manner and the provider followed safe recruitment practices. People were protected from risk of infection as staff followed practices that reduced the risk of infection.

Staff were supported through regular training and supervisions so that they were effectively able to carry out their roles. People's needs were assessed prior to moving into the home to ensure their needs could be met. The registered manager and staff understood the requirements of the Mental Capacity Act 2005 (MCA). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff told us they asked for people's consent before offering support. People were supported to have enough to eat and drink and had access to healthcare professionals when required to maintain good health.