Nightingale Home Care

Risks to people were assessed and monitored. People told us staff helped them to feel safe because they had regular care workers, they described a reliable service. There were enough suitable staff to cover all the care visits. Staff understood their responsibilities for safeguarding people and concerns were reported appropriately.

People's needs and preferences were identified and assessed. Staff received the training and support they needed to provide effective care. People told us they were supported to access health services when they needed them. Staff supported people to have enough to eat and drink. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People spoke highly of the kind and caring attitude of the staff. They described being involved in making decisions about their care and support and were encouraged to express their views. Staff respected people's privacy and dignity and supported people to remain as independent as possible.

People were receiving a personalised service from staff who knew them well and responded to changes in their needs. One person told us, "I couldn't ask for more, they are wonderful." Staff supported people with care at the end of life when they chose to be at home. The provider had systems for recording complaints and addressed any concerns when they arose.

Staff were clear about their roles and responsibilities and spoke with pride about the service they provided. One staff member said, "This is the best agency I have worked for." People were satisfied with the service

they received and spoke highly of the quality of the support and the management of the service. One person told us, "I have recommended this company to a friend because they have only experienced bad care from other agencies."