Caremark (Bromley)
Home care, Bromley
Good
Rated on
Rating from the Care Quality Commission.
Caremark (Bromley): inspection record
Rated Good in September 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2014. Rated Good in 2014, then Requires improvement in 2016, then Good in 2017 and September 2019.
The latest rating was published about 7 years ago.
How it compares locally
- One of 42 Good home care services in Bromley, out of 50 with a rating.
About the service
From the Care Quality Commission's inspection report published 13 September 2019. Quoted under the Open Government Licence.
Caremark (Bromley) provides personal care people living in their own homes. At the time of our inspection, the service provided personal care to 120 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People and relatives told us the service was safe. There were procedures to protect people from abuse. Risks associated with their needs were assessed and managed. People were supported with taking their medicines by staff. There were enough staff in the service. The management team were revising where staff were deployed to ensure they had enough time to travel between visits to people. We have made a recommendation about call monitoring systems because not all office staff knew how to access the system being used.
Accidents and incidents in the service were analysed to prevent reoccurrence. Staff followed safe practices to prevent and control infections. Staff were recruited safely and their backgrounds checked before they started working for the service.
Read the full summary
Staff were supported with training to ensure their skills and knowledge were up to date. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported with maintaining their health and nutrition. The service worked with health care professionals, to ensure their health needs were met.
Staff were respectful and caring towards people. Staff understood the importance of promoting equality and diversity. People were supported to maintain their independence. Staff communicated with people appropriately, according to their communication needs.
Care plans were personalised. People were encouraged to attend community events or activities that were arranged by the provider. People knew how to make complaints about the service. Complaints were investigated by the registered manager.
Staff felt supported by the management team. Quality assurance systems included obtaining feedback from people and relatives. Spot checks took place to check staff followed safe procedures. The registered manager was committed to making continual improvements to the service.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 57 Liddon Road, Bromley, BR1 2SR |
|---|---|
| Neighbourhood | Bickley, Bromley |
| Phone | 01689 825305 |
| Website | www.caremark.co.uk |
| Registered manager | Rosemarie Duncan |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 8 inspection reports, latest 13 September 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | James Sanderson LimitedBrand: Caremark |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07348890 (opens Companies House) |
Nearest alternatives
- – Bright Sky Care Home care, 0.2 miles awayNot yet rated
- G Homesdale Supported Living Home care, 0.3 miles awayGood
- G Kentish Homecare Home care, 0.4 miles awayGood
- G TUcare Home care, 0.4 miles awayGood
- G Nightingale Home Care Home care, 0.5 miles awayGood
Getting help from London Borough of Bromley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bromley
- Ask for a care needs assessment
- Phone: 020 8461 7777. Email adultsocialcare@bromley.gov.uk
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Caremark (Bromley) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Caremark (Bromley).
- When was Caremark (Bromley) last inspected?
- The Care Quality Commission's latest rating for Caremark (Bromley) was published on 13 September 2019.
- Who runs Caremark (Bromley)?
- Caremark (Bromley) is run by James Sanderson Limited.
- What is Caremark (Bromley)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 September 2019.