TUcare
Home care, Bromley
Good
Rated on
Rating from the Care Quality Commission.
TUcare: inspection record
Rated Good in June 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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Ratings published by the Care Quality Commission.
Rated Good in June 2019.
The latest rating was published about 7 years ago.
How it compares locally
- One of 42 Good home care services in Bromley, out of 50 with a rating.
What inspectors found
From the Care Quality Commission's inspection report published 6 June 2019. Quoted under the Open Government Licence.
About the service: TUcare is a domiciliary care agency. It provides personal care to adults and older people living in their own homes. Not everyone using TUcare receives a regulated activity. CQC only inspects the service being received by people provided with personal care; that is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. Fourteen people were using the service at the time of the inspection.
People's experience of using this service: People said they felt safe. There were safeguarding policies and procedures in place and staff had a clear understanding of these procedures. Appropriate recruitment checks took place before staff started work and there was enough staff available to meet people's care and support needs. The service had procedures in place to reduce the risk of infections.
Read the full summary
Assessments of people's care and support needs were carried out before they started using the service. People were supported to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff had received training and support relevant to people's needs.
People had been consulted about their care and support needs. People were treated in a caring and respectful manner. There were procedures in place to make sure people had access to end of life care and support if it was required. People knew how to make a complaint if they were unhappy with the service.
The provider took people's views into account through satisfaction surveys and feedback was used to improve the service. Staff said they received good support from the registered manager and nominated individual. The provider worked with health and social care providers to plan and deliver an effective service.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 167a, Widmore Road, Bromley, BR1 3AX |
|---|---|
| Neighbourhood | Bickley, Bromley |
| Phone | 020 8325 2285 |
| Registered manager | Joanne Doxford |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 6 June 2019 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | TMSG Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10968067 (opens Companies House) |
Nearest alternatives
- G Nightingale Home Care Home care, 0.2 miles awayGood
- RI Sanctuary Supported Living (Bromley Care Services) Home care, 0.4 miles awayRequires improvement
- G Caremark (Bromley) Home care, 0.4 miles awayGood
- – Bright Sky Care Home care, 0.6 miles awayNot yet rated
- – Elite Careplus Ltd - Bromley Home care, 0.6 miles awayNot yet rated
Getting help from London Borough of Bromley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bromley
- Ask for a care needs assessment
- Phone: 020 8461 7777. Email adultsocialcare@bromley.gov.uk
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does TUcare provide nursing care?
- The Care Quality Commission's register does not list nursing care for TUcare.
- When was TUcare last inspected?
- The Care Quality Commission's latest rating for TUcare was published on 6 June 2019.
- Who runs TUcare?
- TUcare is run by TMSG Limited.
- What is TUcare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 June 2019.