Mountbatten Nursing Home

There were adequate numbers of experienced and well-trained staff to keep people safe and to meet their needs. People told us staff responded promptly to any requests for assistance.

People received their medicines safely from trained nurses and senior staff who had received specific training. People told us they got the right medicines at the right time.

People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Risk assessments were carried out to make sure people received their care and support with minimum risks to themselves and others. The staff respected people's rights to live as they chose if they had the mental capacity to understand possible risks.

The provider managed the day to day running of the home and there was a clinical lead who monitored and addressed people's healthcare needs.

There were effective systems to identify shortfalls in the service and to plan improvements.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability. We found that staff were working within the spirit of this guidance.