St Georges Care Home

There were sufficient numbers of staff employed to make sure people received care and support when they needed it.

People received their medicines safely from staff who had undertaken specific training in medicines administration and management.

Staff were following good infection prevention and control practices which helped to protect people against the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's care was person-centred, and staff treated people as individuals. Each person had a detailed care plan which gave information about them as a person and their wishes and preferences, as well as their needs.

People were able to make choices about their day to day lives and told us staff fitted around their preferred routines.

People were able to take part in a variety of organised activities or follow their own interests. Transport was available to support people to go on trips out.

The home was well led by a registered manager who was open and approachable. People told us they were able to share their views openly. People said they would be comfortable to make a complaint if they were unhappy with the care they received.

People could be confident that the registered manager and provider had systems in place to monitor quality and plan ongoing improvements. The registered manager was pro-active in addressing any shortfalls highlighted in audits and information received.

Staff worked in partnership with other professionals to make sure people received care and treatment to meet their individual needs.

Staff felt well supported in their roles which led to a happy relaxed atmosphere for people to live in.