Mrs A and Mr R Brooks - 5 Everton Road

People were protected from the risk of harm and abuse. There were enough staff available to meet people’s needs and preferences. Safe recruitment processes were in place. Staff refresher training was not always being completed in line with best practice guidance, the provider addressed this during the assessment.

Risk assessments guided staff on how to support people to stay safe. Infection prevention control measures were in place, cleaning records needed to be maintained by the service. Medicines were managed safely. There were systems in place to ensure the environment was safe and well maintained. There were systems in place to share learning.

Improvements had been made since the previous inspection in May 2023, the provider was no longer in breach of regulations. There were improvements to the systems in place to monitor the standard of care provided at the service.

There was a visible and caring management team who, with staff, fostered a culture that delivered good quality care and outcomes for people in partnership with external professionals. People, family members, staff and an external professional told us they felt the service was well-led. Staff were aware of their roles and responsibilities. Staff felt confident to speak up and that they would be listened to. There were systems in place to share learning.