Ingham Old Hall Care Home

People's needs had been assessed and accurate, person-centred care plans were in place that had been regularly reviewed. The risks to people had been identified and measures were in place to reduce them. Healthcare needs had been considered and met. People received food of their choice, in appropriate quantities and that they enjoyed. Medicines were well managed, administered safely and in line with best practice.

Good infection prevention and control measures were in place and COVID-19 had been well-managed, considered and mitigated. We saw that the home was visibly clean, and people had a choice of how they spent their day. Their rooms were personalised, and signage was in place to assist orientation.

Complaints were taken seriously and investigated and people we spoke with told us they felt listened to and involved. Staff told us they felt supported and that teamwork was effective. There was an open culture within the home and people were encouraged to speak up. Feedback on the service had been sought and the provider had worked with experts to improve the quality of the service.

People told us that improvements had been made in the service since our last inspection and this was observed and corroborated. A new registered manager had been appointed who had a good oversight of the service, had implemented action plans to address concerns and had a robust governance system in place to monitor and assess the service and continue to drive improvement. Whilst further embedding was required, we had confidence that the service would continue to improve.