Honeysuckle Cottage

People's experience of the service and what we found We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests. The policies and systems in the service did not support this practice. People's risk management and care plans were not robust and did not always reflect their current needs. Risks to people from the environment had not been assessed. All radiators in the service were found uncovered. The environment was clean and hygienic.

Right Care People were supported by staff who knew them well. Medicines were not always managed safely. Medicine records were not clear for staff to follow for time specific medication. Activities were not always tailored to suit the needs of the people. Staff had training on how to recognise and report abuse. Staff were knowledgeable on how to protect people from abuse.

Right Culture The manager at the time of the inspection was overseeing multiple services. This led to lack of oversight in relation to the quality assurance and governance systems in place. However, the provider is putting in measures to improve this going forward. Staff told us that the manager was supportive and approachable. Complaints procedures were in place, relatives and staff knew how to make a formal complaint.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk