Newhaven
- Care home
- 4 beds
- No nursing
- Registered since 2012
- Cromer, Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
86 of 288
rated care homes in Norfolk are rated Requires improvement, like this one.
Newhaven: inspection record
Rated Requires improvement in November 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Glendon House (Good, 0.9 miles away) and Faldonside Lodge (Outstanding, 2.2 miles away).
Nearest care homes:
- G Glendon House Good, 0.9 miles away
- RI Elsenham House Requires improvement, 1.6 miles away
- RI Halsey House Requires improvement, 2.1 miles away
- O Faldonside Lodge Outstanding, 2.2 miles away
- G Cranleigh Good, 2.3 miles away
About the service
From the Care Quality Commission's inspection report published 11 November 2022. Quoted under the Open Government Licence.
Newhaven is a residential care home providing personal care to four people at the time of the inspection. The service can support up to four people.
What inspectors found
Right Support People were not supported to have maximum choice and control of their lives. People were not always supported to pursue their interests and activities they enjoyed. Whilst staff supported people in the least restrictive way possible, there was a lack of documentation in relation to making decisions in people's best interests.
Read the rest of CQC's summary
Right Care We received mixed feedback from people's relatives about how well staff knew their family members. People's care records detailed how they communicated their needs and feelings. Risk assessments detailed the support people required in order to keep themselves and others safe.
Right Culture There was a lack of effective governance in place in order to drive improvement within the service. The culture of the service was not fully inclusive. There were no processes in place to engage people, their relatives and healthcare professional in providing feedback about the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 11 November 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 11 November 2022. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Inadequate on 11 November 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Josephine Bennington
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 11 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mrs Jennifer Grego
- Ownership type
- Individual
Mrs Jennifer Grego runs 6 services, all in the East of England. 1 is rated Good or Outstanding and 5 are rated Requires improvement or Inadequate.
Other services run by Mrs Jennifer Grego
- G Sapphire House Good. Care home, Norfolk
- RI Amethyst Lodge Requires improvement. Care home, Norfolk
- RI Honeysuckle Cottage Requires improvement. Care home, Norfolk
- RI Rosedale House Requires improvement. Care home, Norfolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Newhaven provide nursing care?
- No. The Care Quality Commission lists Newhaven as a care home without nursing.
- How many beds does Newhaven have?
- The Care Quality Commission's register lists 4 beds at Newhaven.
- When was Newhaven last inspected?
- The Care Quality Commission's latest rating for Newhaven was published on 11 November 2022.
- Who runs Newhaven?
- Newhaven is run by Mrs Jennifer Grego. It runs 6 services, all in the East of England.
- What is Newhaven's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 11 November 2022.
Contact
- Phone
- 01263 576873
- Address
- 19 Emerys Close, Northrepps, NR27 0NE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Glendon House (Good, 0.9 miles away) and Faldonside Lodge (Outstanding, 2.2 miles away).
Nearest care homes:
- G Glendon House Good, 0.9 miles away
- RI Elsenham House Requires improvement, 1.6 miles away
- RI Halsey House Requires improvement, 2.1 miles away
- O Faldonside Lodge Outstanding, 2.2 miles away
- G Cranleigh Good, 2.3 miles away