Faldonside Lodge

We found the following examples of good practice:

People's individual risks in relation to COVID-19 had been assessed and care plans were in place to detail what actions staff should take to minimise the risk of people contracting COVID-19.

Staff were observed to be wearing Personal Protective Equipment (PPE) in line with current government guidelines. There were sufficient stocks of PPE, and a number of PPE stations throughout the home.

There was clear signage on display on the exterior of the service. This notified visitors what PPE they should be wearing and to advise them to maintain social distancing. Once inside the home, there was motion- sensored hand sanitiser on the wall and further information about what precautions visitors were required to take.

People living in the service and staff were tested for COVID-19 at the intervals stipulated by government guidelines.

People were supported to maintain contact with their relatives either by face to face visits, telephone, and video-calling. Screens were in place to facilitate face to face visits, and visits were arranged via a booking system.

The five questions we ask about services and what we found