Halsey House

The care home is built over 3 floors. Many bedrooms have an ensuite shower and toilet. There are shared living areas on each floor. In addition, there is an enclosed garden which is wheelchair accessible and is available to people, their relatives and visitors.

Since the last inspection the provider had completed a review of risk assessments and updated these to ensure they contained information to guide and direct staff in the delivery of person-centred care.

A process was in place to support the safe recruitment of staff. Staff completed an induction which equipped them to complete their role effectively.

Staffing levels were improving, and recruitment continued to take place at the service. Agency staff were used where required to maintain safe staffing levels.

People and their relatives told us they found the staff to be caring and passionate. Comments included, "The home is very honouring of those in the military. Staff provide care which is dignified and respectful of military service men, women and their families these actions bring a unique lift to the atmosphere. There is a warmth and caring feeling as soon as you walk in." Other comments included, "There is real kindness amongst all staff here."

People, their relatives and staff provided positive feedback about the registered manager who they felt was approachable and addressed concerns raised in a timely manner.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.