Dunkirk Memorial House

The main house is divided into two main areas. One area provides care to people who require nursing care and the other provides care to people who need support with personal care. A separate 30 bedded unit called The Mews, provides care to people who are living with dementia.

At the time of the inspection there were 75 people living at the home.

We found the following examples of good practice.

Staff were following good infection prevention and control practices which helped to minimise risks to people. The home was taking part in an extensive testing programme which included rapid on site and home testing, and lab tests.

People were being supported to safely keep in touch with friends and family in accordance with their needs and wishes. This included phone calls, video calls, letter writing, pod visits and face to face meetings.

People continued to receive social stimulation within safe boundaries. Adjustments had been made to enable people to socialise and take part in activities. This had included rearranging seating in the dining rooms to enable people to eat together.

Staff felt well supported by the management in the home and the provider. They told us they were being kept up to date with guidance, had opportunities to discuss any concerns and felt safe in their work.

Staff worked as a team and all said morale was good. This helped to create a positive atmosphere for people to live in.

The five questions we ask about services and what we found