Cranleigh

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include choice, control, and independence. People using the service received planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service:

People's capacity to make decisions had not been assessed. However, people were being cared for in line with the Mental Capacity Act 2005.

People were positive about the care they received. People's care was individualised and they were supported to maintain their independence.

People were involved in making decisions about their care and treatment.

People felt safe and were cared for by staff who understood how to safeguard people from the risk of abuse.

Individual risks to people and environmental risks had been identified and planned for.

People's medicines were managed safely by staff who had received the appropriate training.

Staff were safely recruited and received support and training relevant to their role.

The service had good links with the local community and people were supported to maintain their interests and hobbies.

There were systems in place to monitor and assess the quality of service being delivered.

People were encouraged to provide feedback about the service and attended regular meetings about the running of the service.