Tamar House

Tamar House is an adapted building offering accommodation over two levels. There are various shared living areas in the home which include a lounge, a dining room and shared bathing facilities. In addition, there is a wheelchair accessible garden and patio area to the rear of the home.

Agency staff had been utilised to address the challenges experienced by the provider in staffing. A successful recruitment drive had taken place. Systems were in place to ensure recruitment was safe. Staff received training to equip them for their role. The registered manager conducted daily walks of the home and regular checks of staff competency. This provided assurance of the staff skill, knowledge and safe delivery of care and support.

People and their relatives told us the care provided by staff reassured them and made them feel safe. A relative said, "My [family member] is absolutely safe. The staff and care is second to none. I've been in other homes, and I believe this one is the best."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Quality assurance processes were in place. The registered manager analysed findings of audits and took actions to address shortfalls. An action plan was in place to support with driving continual improvement to the standard of care provided.

People, their relatives and staff found the registered manager to be approachable and were confident they would be listened to. A staff member told us, "[Registered manager] is very approachable and values everybody. They are one of the best we have had."

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make

assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.