The Old Vicarage
- Care home
- 41 beds
- No nursing
- Dementia care
- Registered since 2011
- Sutton, Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
Its last inspection moved it down from Good to Requires improvement.
2 months
since the latest rating was published.
86 of 288
rated care homes in Norfolk are rated Requires improvement, like this one.
The Old Vicarage: inspection record
Rated Requires improvement in August 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Broadacres Care Home (Good, 3.2 miles away) and Ealing House Residential Care Home (Outstanding, 3.8 miles away).
Nearest care homes:
- RI Broadland House Residential Care Home Requires improvement, 1.7 miles away
- I Pine Lodge Inadequate, 2.3 miles away
- G Broadacres Care Home Good, 3.2 miles away
- RI Honeysuckle Cottage Requires improvement, 3.2 miles away
- RI Broadlands Park Residential Care Home Requires improvement, 3.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 August 2026 (assessment visit 20 March 2026). Quoted under the Open Government Licence.
Date of assessment:31 March – 17 April 2026.The Old Vicarage is a care home for older people, most of whom are living with dementia. The service is registered to accommodate up to 41 people, and at the time of our inspection there were 36 people living at the service.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
At our previous inspection, we found the service to have made improvements, and it was rated good. At this inspection, the service has deteriorated to requires improvement. We identified 2 breaches of the legal regulations in relation to safe care and treatment and good governance.
We found that people’s care records did not always contain sufficient detail to support the delivery of safe care. Risks to people's health and safety were not consistently assessed or recorded within care plans. This placed people at risk of not receiving care in a safe and effective way.
Staff and leaders were well trained and supported and demonstrated a commitment to making the necessary improvements within the service. The environment was welcoming, with a plan to refurbish older parts of the service.
Staff told us they felt the management team were approachable. A new manager had recently been appointed and was working alongside an experienced deputy manager to drive improvements. Throughout our inspection process, the management team were transparent and open to our feedback.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key questiongood. At thisassessmentthe rating has changed torequires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment.
-
Effective
Good
Effective – this means we looked for evidence that people’s care,treatmentand support achieved good outcomes and promoteda good qualityof life, based on best available evidence.
At our last assessment we rated this key questiongood.At thisassessmentthe rating hasremainedthe same.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness,dignityand respect.
At our last assessment we rated this key questiongood. At thisassessmentthe rating hasremainedthe same.This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key questiongood. At thisassessmentthe rating hasremainedthe same.This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key questiongood. At thisassessmentthe rating has changed torequires improvement.This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 6 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 6 August 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 9 August 2023. Latest assessment published 6 August 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hewitt-Hill Limited
- Ownership type
- Organisation
- Companies House number
- 02860569 (opens Companies House)
Hewitt-Hill Limited runs 4 services, all in the East of England. 2 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Hewitt-Hill Limited
- G Fairland House Good. Care home, Norfolk
- G Hill Barn Care Home Good. Care home, Norfolk
- RI Church Farm Care Home Requires improvement. Care home, Norfolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does The Old Vicarage provide nursing care?
- No. The Care Quality Commission lists The Old Vicarage as a care home without nursing.
- How many beds does The Old Vicarage have?
- The Care Quality Commission's register lists 41 beds at The Old Vicarage.
- When was The Old Vicarage last inspected?
- The Care Quality Commission's latest rating for The Old Vicarage was published on 6 August 2026.
- Who runs The Old Vicarage?
- The Old Vicarage is run by Hewitt-Hill Limited. It runs 4 services, all in the East of England.
- What is The Old Vicarage's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 August 2026.
Contact
- Phone
- 01692 678346
- Address
- Norwich Road, Ludham, Great Yarmouth, NR29 5QA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Broadacres Care Home (Good, 3.2 miles away) and Ealing House Residential Care Home (Outstanding, 3.8 miles away).
Nearest care homes:
- RI Broadland House Residential Care Home Requires improvement, 1.7 miles away
- I Pine Lodge Inadequate, 2.3 miles away
- G Broadacres Care Home Good, 3.2 miles away
- RI Honeysuckle Cottage Requires improvement, 3.2 miles away
- RI Broadlands Park Residential Care Home Requires improvement, 3.6 miles away