Broadland House Residential Care Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last focused inspection completed in April 2021 we rated this key question requires improvement. At this inspection the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The service continued to be in breach of legal regulation in relation to medicines, staffing and risk management.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last comprehensive inspection completed in October 2019 we rated this key question good. At this inspection the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last comprehensive inspection completed in October 2019 we rated this key question good. At this inspection the rating has changed to requires improvement. This meant people did not always feel well-supported or treated with dignity and respect.

Responsive – this means we looked for evidence that the provider met people’s needs. At our last comprehensive inspection completed in October 2019 we rated this key question good. At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last focused inspection completed in April 2021 we rated this key question requires improvement. At this inspection the rating has remained requires improvement. This meant the management and leadership was inconsistent which had led to failures in the quality assurance systems to identify shortfalls. The service continued to be in breach of legal regulation in relation to governance.