Martham Lodge Residential Care Home

Staff ensured people were always provided with care that kept them safe. Relatives had full confidence in the staff managing any potential risks to people using the service. Medicines were managed very effectively and where possible, people were supported to reduce the amount of medicine they were taking.

People and relatives told us about, and we saw staff delivering sensitive care. Staff developed warm relationships with people and their relatives and this maximised the benefit of the care provided. People were encouraged to live their lives as independently as possible and staff always ensured people's dignity was upheld. People were encouraged to make choices about their care.

Staff delivered individualised care and they were committed to promoting people's wellbeing. Staff responded very well to any changes in people's needs. The service actively helped people avoid social isolation. People and relatives had confidence that if there were any issues these would be quickly resolved. End of Life care and support was good.

The registered manager demonstrated effective leadership and the service was very well managed and governed. There was a caring and supportive working culture which promoted staff development and improvements in care delivery. Equality and diversity was encouraged. Engagement with the community and other stakeholders involved in care provision was good.