The Windmill Care Home Ltd
- Care home
- 35 beds
- No nursing
- Dementia care
- Registered since 2023
- Martham, Norfolk, East of England
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
Its last inspection moved it down from Good to Inadequate.
2 months
since the latest rating was published.
11 of 288
rated care homes in Norfolk are rated Inadequate, like this one.
The Windmill Care Home Ltd: inspection record
Rated Inadequate in August 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Ealing House Residential Care Home (Outstanding, 0.9 miles away) and Martham Lodge Residential Care Home (Good, 1.2 miles away).
Nearest care homes:
- O Ealing House Residential Care Home Outstanding, 0.9 miles away
- G Martham Lodge Residential Care Home Good, 1.2 miles away
- RI Sunnyside Requires improvement, 1.8 miles away
- I Pine Lodge Inadequate, 1.8 miles away
- RI Broadland House Residential Care Home Requires improvement, 2.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 10 August 2026 (assessment visit 22 April 2026). Quoted under the Open Government Licence.
The Windmill Care Home Ltd is a care home that can accommodate up to 35 people. At the time of our assessment, there were 33 people living in the service, most of whom were living with dementia. The service was set across two floors with lift access. People had their own rooms and there were 2 communal lounges, dining area and garden.
- Safe Inadequate
- Effective Inadequate
- Caring Inadequate
- Responsive Inadequate
- Well-led Inadequate
Read the rest of CQC's summary
We carried out unannounced site visits on 29 April 2026, 5 May 2026 and 12 May 2026. This assessment was in response to concerns we had about the service following a serious incident. We looked at all 5 key questions with all quality statements being assessed. We found the service provided by The Windmill Care Home Ltd was inadequate. We identified 9 breaches of the regulations in relation to person-centred care, need for consent, safe care and treatment, safeguarding, nutrition and hydration, dignity and respect, good governance and staffing.
The service did not provide safe care as risks in relation to people’s health and wellbeing had not been appropriately assessed, planned for or reviewed. Safeguarding incidents had not been identified or reported to the Local Authority. There was ineffective oversight of people’s medicines and reviews of people’s medicines did not always take place when required.
People did not receive person-centred care. Care records lacked sufficient detail and were not reflective of people’s current needs, they were also contradictory in places. People’s nutritional and hydration needs were not being met, and referrals were not always made for specialist input where people’s care needs changed.
Governance and oversight was ineffective. The provider failed to maintain oversight of the quality and safety of service being delivered and the audits undertaken by the management team failed to ensure the service people received was safe, effective and responsive. Where audits had been completed, they failed to identify the systemic failings we found at the service. The provider had failed to consistently notify CQC of notifiable events in line with the Regulations.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
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Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service since the service name change. The provider has remained the same. At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant people were not safe and were at risk of avoidable harm.
The service was in breach of legal regulation in relation to, people’s safe care and treatment, the ways people’s medicines were managed atthe service, safeguarding people from abuse, staffing and fit and proper persons employed.
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Effective
Inadequate
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service since the service name change. The provider has remained the same. At our last assessment of this key question we rated this key question good. At this assessment the rating has changed to inadequate. This meant there were widespread and significant shortfalls in people’s care, support and outcomes.
The service was in breach of legal regulation in relation to consent to care and treatment and nutrition and hydration.
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Caring
Inadequate
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service since the service name change. The provider has remained the same. At our last assessment of this key question we rated this key question good. At this assessment the rating has changed to inadequate. This meant people were not treated with compassion and there were breaches of dignity. Staff caring attitudes had significant shortfalls.
The service was in breach of legal regulation in relation to dignity and respect.
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Responsive
Inadequate
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service since the service name change. The provider has remained the same. At our last assessment of this key question we rated this key question good. At this assessment the rating has changed to inadequate. This meant services were not planned or delivered in ways that met people’s needs.
The service was in breach of legal regulation in relation to person centred care.
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Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service since the service name change. The provider has remained the same. At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in breach of legal regulation in relation to good governance at the service.
Questions to ask when you visit
- Safe was rated Inadequate on 10 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Inadequate on 10 August 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Inadequate on 10 August 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Inadequate on 10 August 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Windmill Care Home Ltd
- Ownership type
- Organisation
- Companies House number
- 14199654 (opens Companies House)
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does The Windmill Care Home Ltd provide nursing care?
- No. The Care Quality Commission lists The Windmill Care Home Ltd as a care home without nursing.
- How many beds does The Windmill Care Home Ltd have?
- The Care Quality Commission's register lists 35 beds at The Windmill Care Home Ltd.
- When was The Windmill Care Home Ltd last inspected?
- The Care Quality Commission's latest rating for The Windmill Care Home Ltd was published on 10 August 2026.
- Who runs The Windmill Care Home Ltd?
- The Windmill Care Home Ltd is run by The Windmill Care Home Ltd.
- What is The Windmill Care Home Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 10 August 2026.
Contact
- Phone
- 01493 740301
- Address
- Main Road, Rollesby, Great Yarmouth, NR29 5ER Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Ealing House Residential Care Home (Outstanding, 0.9 miles away) and Martham Lodge Residential Care Home (Good, 1.2 miles away).
Nearest care homes:
- O Ealing House Residential Care Home Outstanding, 0.9 miles away
- G Martham Lodge Residential Care Home Good, 1.2 miles away
- RI Sunnyside Requires improvement, 1.8 miles away
- I Pine Lodge Inadequate, 1.8 miles away
- RI Broadland House Residential Care Home Requires improvement, 2.7 miles away