Harewood Park

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with a mental health condition or learning disabilities to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person- centred support that is appropriate and inclusive for them.

The service was a large home, bigger than most domestic style properties. It was registered for the support of up to 35 people, not all people living in the home had learning disabilities. This is larger than current best practice guidance. However, the size of the service having a negative impact on people was mitigated by the building design fitting into the residential area and the other large domestic homes of a similar size. The home sat within its own grounds and there were no deliberately identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home.

People consented to their care and they were supported to maintain a healthy lifestyle. Professional advice was sought for people to ensure their health and wellbeing was maintained, which included people's nutritional needs.

Staff were kind and caring and supported people to communicate. People were listened to and their wishes were respected. People had their privacy and dignity upheld and were encouraged to be independent. People told us they liked living in the home.

People were supported to access the community and take part in activities they enjoyed. People were given the opportunity to become volunteers in the local community which supported the next step to living independently.

Systems were in place to monitor the safety of the home which ensured peoples' risks were mitigated and lessons were learnt. Action plans had been put into place to ensure the home continuously improved, these

included feedback from people.

There was an open culture within the home and people could approach all staff and management to express their thoughts and felt listened to. People's concerns were acted on which improved peoples' experience of living in the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.