The White House (Curdridge) Limited

Staff had developed positive and caring relationships with people and their families. Staff were highly motivated and demonstrated a commitment to providing the best quality care to people in a compassionate way. People's privacy and dignity was always maintained.

The home provided a well-designed environment for people living with dementia, which enhanced their wellbeing, quality of life and independence. We received outstanding feedback about the gardens and building which people were able to move freely and without any restrictions.

People were happy with the activities on offer and many opportunities were available for people to participate in. This ensured people had a meaningful life and created a relaxing and calm atmosphere around the home.

People were supported to stay safe, protected from abuse and risks were assessed and well managed. There were sufficient numbers of qualified, skilled and experienced staff deployed to meet people's needs. Staff were not hurried or rushed and when people requested care or support, this was delivered quickly. The provider operated safe and effective recruitment procedures. Medicines were stored and administered safely. Clear and accurate medicines records were maintained.

People, relatives and professionals consistently told us about the excellent care they received from well trained staff who demonstrated the knowledge and skills required to deliver outstanding care. Staff informed us they completed a wide range of training and felt it supported them in their job role. New staff completed an induction programme before being permitted to work unsupervised.

There was a strong emphasis on the importance of eating and drinking well. Mealtimes were encouraged to be a positive and sociable experience for people. People were supported with their nutritional needs in a flexible manner. People received varied meals including a choice of fresh food and drinks. Staff were aware

of people's likes and dislikes in relation to food and this helped to ensure people received outstanding care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The culture of the service was open, transparent and progressive. All the staff were committed to continuous improvement of the service and individual care. People using the service, their relatives and the staff felt valued.