Hollybank Rest Home

We found the following examples of good practice.

• Visits were by appointment and staggered to minimise visitor numbers. A designated visiting room had been set up, with a purpose built large clear screen, enabling socially distanced visits. An Ipad had been purchased and an account set up for the residents to use. Closed 'window visits' had been arranged for a person living with dementia who was used to seeing a relative who lived nearby.

• The registered manager had put up a covid information board at the suggestion of residents, as part of increased communications.

• Where staff had health concerns, or family health concerns, they had been supported to shield. The registered manager arranged the staff rota to enable all staff to attend testing on Thursdays. A new member of staff had self-isolated at home for seven days after leaving their previous employment, and was tested before starting work at Hollybank.

• Contingency planning demonstrated good community links and networking. For example, in an emergency the service could use a local restaurant's freezers to store food.

Further information is in the detailed findings below.

The five questions we ask about services and what we found