St Georges House

Right Support: People were encouraged to pursue their goals and aspirations. However, some of the records did not fully detail steps and planning required to achieve these goals. Action was taken during the inspection process to address this.

Risk assessments were in place which provided guidance and direction to staff. These were reviewed regularly and updated to ensure they accurately reflected people's needs.

Risks of the environment were assessed and monitored. A plan was in place to address any shortfalls identified.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Staffing levels were appropriate, enabling people opportunity to explore social opportunities when they chose.

Staff had received training and were confident in applying this in their role. Additional specialist training had been provided to ensure staff were able to respond to people's changing needs. Staff received regular supervisions which they found to be supportive of their development and well being.

Staff told us the registered manager was supportive and provided encouragement to them in developing their knowledge and skills.

Staff were passionate and motivated to provide safe person-centred care.

Staff understood the importance of promoting respectful, dignified care which offered privacy and encouraged independence.

Right Culture: The quality assurance system in place identified failings and shortfalls of the service. Action plans were in place to drive change and improvement in the service.

People and their relatives were involved in the planning of their support.

The staff were a familiar and consistent team who knew people and their needs well.