Victoria Cottage

We found the following examples of good practice.

Visiting arrangements followed government guidance. Visitors pre-booked their visits with the registered manager to keep track of how many people would be coming into the home. All visitors were subject to a range of screening procedures, these included providing evidence of a negative lateral flow test (LFT), completing a COVID-19 questionnaire and having their temperature taken. Professionals visiting people at the home had to show their COVID-19 vaccination passes or show proof of their exemption.

Staff had received training in infection prevention and control (IPC) procedures, including how to take off and put on their personal protective equipment (PPE).

The registered manager ensured there was always enough PPE available for staff. Staff were observed wearing PPE during our inspection, and people we spoke to said staff always have their masks on.

A programme of testing for COVID-19 was in place for all staff and people living at the service.

People living in the home were assessed daily for development of symptoms of COVID-19. Vitamin D supplements were given to people to boost their immune system as per pharmacy advice and daily health drinks were freshly prepared.

The five questions we ask about services and what we found