Stamford Court

People's needs were assessed and reviewed and where external healthcare input was needed referrals were made. People were supported to eat and drink enough and staff received the training and support they needed to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind and caring and promoted choice and independence where possible. People were encouraged to make decisions about their care and were treated with respect and dignity.

People received personalised care in line with their preferences and wishes and were supported to engage in a range of activities and interests relevant to them. People felt able to raise concerns if needed and complaints were investigated, with action taken where needed. Staff were committed to providing good end of life care and ensuring people remained as comfortable as possible.

The registered manager had a variety of systems to ensure the home was safe and provided good quality care, including regular checks and audits of records. There were a variety of systems to obtain feedback and action was taken in response to this. The registered manager and staff worked closely as a team and there was a positive culture within the home.