Yew Trees

People's needs were assessed, and care plans detailed specific needs around eating and drinking. Food look appetising and there were a range of drinks and snacks offered throughout the day. Staff felt well supported and completed a variety of training to help them in their role. The home made referrals to external services and sought advice when needed, and this information was incorporated into people's plan of care. The home had adaptions to meet people's needs, but some areas of the home would benefit from a programme of redecoration.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring and knew people well. People looked comfortable with the staff and families spoke positively about staff.

People received personalised care and care plans were consistently reviewed to ensure they met people's needs. People were supported to engage in activities as much as possible. Complaints were responded to and investigated, and people, families and staff told us they felt confident in raising concerns should they need to.

There were robust systems to ensure good oversight of the safety and quality of the home including a variety of checks and audits. Staff were clear on roles and responsibilities and were committed to ensuring people received good quality care. There were various ways to feedback views including meetings and surveys and people felt their views were listened to.