High Brake House

We found the following examples of good practice.

The registered manager had established effective infection prevention and control procedures which were understood and followed by the staff. A screening process had been implemented for all visitors entering the building, which included health and temperature checks as well as lateral flow device tests. Visiting professional staff were also asked for proof of COVID-19 vaccinations.

Admission to the home was completed in line with COVID-19 guidance. People were only admitted following a negative COVID-19 test result and supported to self-isolate in line with current guidance to reduce the risk of introducing infection. People's health and well-being was carefully monitored during this time. A regular programme of testing for COVID-19 was in place for staff and people living in the home. This meant swift action could be taken when any positive results were received.

There were plentiful supplies of Personal Protective Equipment (PPE) and stocks were carefully monitored. PPE was available at stations throughout the home for staff to access when they were supporting people with personal care. PPE was disposed of safely to help reduce the risk of cross contamination. Staff had been trained in infection control practices and posters were displayed around the home to reinforce procedures. We observed staff were using PPE appropriately.

The layout of the service and the communal areas were suitable to support social distancing. The premises had a good level of cleanliness and was hygienic throughout. Housekeeping and care staff were following an enhanced cleaning schedule and there was good ventilation. The atmosphere of the home was cheerful and calm. We observed staff were attending to people's needs throughout our visit.

Comprehensive policies and procedures were in place to manage any risks associated with the COVID-19 pandemic. The policies and procedures were updated regularly following any changes in national guidance. Detailed infection prevention and control audits were carried out on a regular basis.

The five questions we ask about services and what we found