Lowfield house Limited

We found the following examples of good practice.

IPC policies and procedures were followed and kept under review. The home was clean and odour free. There were designated domestic staff and cleaning schedules were followed. We discussed ensuring cleaning schedules reflected the frequency of cleaning high touch areas. The registered manager carried out regular checks of the environment and cleanliness and any shortfalls were being acted on.

The registered manager was accessing testing for people using the service and staff. Clear records showed safe processes were followed in response to any positive COVID tests, in line with government guidance. There were enough staff to provide continuity of support should there be a staff shortage. The registered manager spoke positively about the hard work, care and commitment provided by staff.

There were enough stocks of personal protective equipment (PPE). We observed staff and management using PPE correctly and there were procedures in place to support staff with its use. Staff had received training in the use of PPE and infection control. Signage was in place to remind staff, visitors and people about the use of PPE, the importance of washing hands and regular use of hand sanitisers.

The registered manager was facilitating safe visiting in line with government guidance. Visitor assessments were carried out to consider temperature checks, current health needs, lateral flow test results and COVID- 19 symptoms; PPE and sanitisers were readily available. The registered manager was following safe guidance in relation to admissions to the home.

The five questions we ask about services and what we found