Chelston Park Nursing and Residential Home - Chelston Gardens Dementia Nursing Home

Staff demonstrated a strong commitment to promoting people's dignity, choice and independence. Care was delivered with kindness and respect, with staff taking time to seek consent and ensure people's preferences and wishes were central to the support they received.

Care plans were detailed, personalised and regularly reviewed to ensure they reflected people's changing needs and aspirations. Robust risk assessments supported safe care delivery while enabling people to maintain as much independence as possible. People had timely access to a range of healthcare professionals, including regular GP reviews, helping to promote positive health outcomes and continuity of care.

Medicines were managed safely and effectively through secure storage arrangements, electronic medication administration systems, comprehensive staff training, competency assessments and regular audits. The home environment was clean, comfortable and very well maintained, providing a welcoming atmosphere with accessible communal areas and attractive gardens that enhanced people's wellbeing and quality of life.

Staffing levels were carefully assessed using a recognised dependency tool to ensure sufficient skilled staff were available to meet people's needs safely and responsively. Staff benefitted from a structured induction programme, ongoing training and regular opportunities to develop their knowledge and skills, supporting the delivery of consistently high standards of care.

The service was exceptionally well led by an approachable and visible management team who knew people, relatives and staff well. The management team fostered an open, positive and learning-focused culture where feedback was welcomed, achievements were recognised and continuous improvement was actively encouraged. Robust governance arrangements, including audits, incident analysis, quality monitoring, feedback mechanisms and action planning, provided effective oversight of the service.

The management team demonstrated a proactive and responsive approach throughout the assessment process, taking immediate action to strengthen areas identified for improvement, including checks relating to window restrictors, recruitment sign-off processes, laundry safety and call-bell monitoring. This reflected a strong commitment to safety, quality and achieving the best possible outcomes for people.