Wellington and Longforth House

People and families were happy with the quality of care and leadership at the home. A relative said "Absolutely fabulous down there, extremely good during the difficult time we have been having. No complaints at all."

The provider made sure infection control processes helped keep people safe during the COVID-19 pandemic. The home was clean and there were PPE stations situated at several points throughout the home. The service was adapted to meet the needs of people living with dementia.

Staff understood the requirements of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

Staff received robust induction, training and supervision and had the skills and knowledge to deliver care effectively.

People had a pleasant dining experience and their nutritional needs were met.

There were effective channels of communication for the staff team. People had access to other health care professionals as needed.

People received person centred care and staff knew the people they were supporting well. Care plans identified the support people needed to communicate and how they preferred their care to be delivered.

Staff had supported people to maintain relationships that were important to them. People enjoyed a range of activities. People had completed a life history with staff, so staff could work to ensure people's interests

and individual social needs were met.

Systems were in place to monitor and respond to complaints.

Staff were positive about the home and the leadership of the management team. The registered manager understood their role and responsibilities in ensuring people received high quality care.