Nynehead Court

The care home is a large listed building set in extensive grounds. The building has been adapted and extended. Accommodation for people is provided in the older building and in a modern extension. All bedrooms were being used for single occupancy at the time of the inspection, but some could be used by people wanting to share.

Nynehead Court is also registered to provide personal care to people living in houses, known as The Mews, in the grounds of the care home. At the time of the inspection one person was receiving personal care in their own home. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

There were adequate numbers of staff to meet people's physical needs and provide social and mental stimulation to people. People felt safe at the home and with the staff who supported them. People looked comfortable and relaxed. Risk assessments were completed and followed to make sure people received their care safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us they were able to make choices about all aspects of their care and day to day lives.

People were supported by kind and caring staff. There was a stable staff team who people had built trusting relationships with. People told us all staff and managers were approachable and they felt able to discuss any concerns or worries with them.

People's care needs were assessed and met. Each person had a care plan which gave staff details about how to support people in a way that respected their individuality. People were supported to be independent if they wished to be.

People were cared for by staff who had received the training required to enable them to provide effective care. Staff felt well supported and happy in their jobs. This helped to provide a cheerful and pleasant atmosphere for people.

The care home was an integral part of the local community and provided a venue for many social events. This helped people to continue to be active members of their community.

People had access to a range of social activities at the home and in the wider community. People were supported to follow their own hobbies and to learn new skills.