Frintondene Care Home

Care plans showed people, were being consulted over their care, and had were encouraged to retain their independence. To prevent the risk of people becoming socially isolated, especially those living with early dementia, we have made a recommendation. This is to support staff in learning new ways they could encourage people to join in / identify stimulating activities to promote their wellbeing.

People were supported by management and staff who enjoyed their work, and were highly motivated, kind and compassionate.

People told us they felt safe living in the service and there were sufficient numbers of staff to support their needs.

Staff supported people to keep safe, and ensure they received their medicines as prescribed.

Staff involved healthcare professionals to ensure people's healthcare needs were met and supported.

Staff knew people well and understood people's preferred routines, likes and dislikes and what mattered to them. They supported people to maintain links with people that mattered to them, and ensured their visitors felt comfortable visiting.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported/ did not support this practice.